Cancellation policy

Purchase Options Cancellation Policy

Last updated 11 Oct 2026

About this policy

This policy applies to one-time purchases and recurring subscriptions made directly through mach2nutrition.com. Mach2 Nutrition is operated by De Cheng Food ("we", "us" or "our"). It explains recurring payments, how to stop future orders and how we handle orders already placed.

You may cancel a subscription at any time without a cancellation fee or minimum purchase commitment. To prevent the next renewal charge, complete your cancellation or send us a clear cancellation request before that charge is processed. Cancelling future renewals does not automatically cancel or refund an order already charged.

Read this policy together with our Return and Refund Policy and the purchase terms shown when you order. Purchases through Shopee, TikTok Shop or another seller or marketplace follow that seller's or platform's applicable procedures, together with your legal rights.

One time purchases

Selecting a one-time purchase creates a single order. It does not enrol you in a subscription or authorise future recurring charges.

To cancel or amend the order, email customersupport@mach2nutrition.com as soon as possible with your order number or other reasonable proof of purchase. If it has not been dispatched and we can stop fulfilment, we will cancel it and refund all amounts paid for the cancelled order, including delivery charges, without a cancellation fee.

If the order has been dispatched or fulfilment cannot reasonably be stopped, we may be unable to cancel or amend it. After delivery, you may request a return under our Return and Refund Policy, including our 14-calendar-day window for eligible unopened boxes. Your rights concerning defective or incorrectly supplied products remain available.

How subscriptions work

When you select a subscription, you agree to recurring purchases of the products and quantities at the price and billing frequency disclosed for your chosen plan, including applicable delivery charges and taxes. The subscription continues until you cancel it or any fixed end date expressly stated in the plan is reached.

Each successful renewal payment generally creates a separate order for fulfilment. Your billing schedule and delivery schedule may differ; delivery is subject to the delivery terms communicated for the order.

A subscription discount applies only for the orders or period stated in the offer. An introductory discount does not apply to all future renewals unless the offer says so. Cancelling future renewals does not trigger a penalty or recovery of discounts validly applied to earlier orders.

We will not convert a one-time purchase into a subscription without your agreement.

How to cancel a subscription

You can cancel using either of these methods:

1. Where we provide subscription management in your customer account or subscription emails, open the relevant subscription, select the cancellation option and complete the confirmation steps.

2. Email customersupport@mach2nutrition.com with a clear request to cancel. Include the email address used for the subscription and an order number or subscription reference if available. You do not need to give a reason.

Specify which subscription you want to cancel if you have more than one. You may also ask us to cancel all subscriptions associated with your purchase email address. We may request reasonable information to verify the account and identify the subscriptions concerned.

For a cancellation completed through a subscription management facility, cancellation takes effect when you complete the confirmation steps. For an email request that reasonably identifies your subscription, cancellation takes effect when we receive the request. A later acknowledgement or internal processing delay does not move the effective time to a later date.

You can use email even if the subscription management facility is unavailable or you cannot access your account. We aim to acknowledge email requests within three business days and will confirm the cancellation. If you do not receive confirmation, contact us again; our failure to acknowledge a valid request does not invalidate it.

Cancellation timing and orders already charged

Check your next scheduled renewal date in the subscription information provided to you, or contact us to confirm it. Submit your cancellation before the next charge is processed. We recommend acting early, especially if the exact charging time is not shown. You do not need to wait for a renewal reminder to cancel.

Once cancellation takes effect, we will stop future renewal charges and orders. An order paid for before cancellation remains a separate order. If you also want to cancel that order, tell us expressly; we will handle it under the one-time order cancellation provisions above.

If a renewal charge was processed before your cancellation took effect and the order is dispatched, you may request an eligible return after delivery. Cancelling the subscription alone does not automatically refund previous deliveries or products already used.

If we process a renewal charge after your cancellation took effect, we will correct the charge and stop the resulting order where possible. If it has already been dispatched, we will arrange any necessary return at our expense. This error will not be treated as a change-of-mind return.

Where we state a charging or cancellation time, it is in Singapore time unless we expressly identify another timezone. A valid request received before a charge is processed remains effective even if our support team handles it later.

Pausing skipping and changing a subscription

Where supported by your plan and the subscription management facilities we provide, you may pause a subscription, skip an upcoming order or change its quantity, delivery details or frequency. If an option is unavailable, email us to request the change. We will confirm whether it can be made and the next billing date.

Complete a pause, skip or change before the affected charge is processed. These actions do not automatically cancel or refund an order already charged. If you also want that order cancelled, contact us promptly.

A confirmed pause stops future renewal charges while the subscription remains paused. Skipping an order changes only the identified upcoming order or orders; later renewals continue according to the revised schedule. Before a paused subscription resumes, the applicable billing date and terms must be made clear to you.

Cancellation ends the subscription. If you wish to subscribe again, you may need to place a new subscription order at the prices and terms then available.

Payment failures and account details

If a renewal payment fails, we may notify you and retry the authorised payment according to the retry arrangements communicated for your subscription. We will not dispatch an unpaid renewal order. A failed payment does not, by itself, confirm that your subscription has been cancelled.

Removing a saved payment method or deleting a customer account does not reliably cancel a subscription. To stop future renewals, use the cancellation methods above. Once cancellation takes effect, we will stop retries that would create a future renewal order; any previously agreed payment obligation for an order already supplied remains separate.

Keep your contact and delivery details up to date so you receive subscription information and your orders reach the correct address. Notify us promptly of an incorrect or duplicate charge. This does not restrict your rights to raise a dispute with your bank or payment provider.

Changes to subscription prices or terms

We will give you at least 14 calendar days' notice before a proposed increase to the recurring product price or delivery charge takes effect. The notice will explain the change and the first affected charge, allowing you to cancel before that charge. Any fixed-price promise made for your plan will be honoured for the promised period.

We will seek your agreement before making a material change to the subscribed products, quantities or billing or delivery frequency, unless you requested that change. We will obtain any written consent required by applicable law. Notice alone will not be treated as consent where consent is required.

Changes will not retrospectively increase the price of an order already paid for or introduce a cancellation fee or minimum purchase commitment for your existing subscription. If a legally required tax change affects a future charge, we will communicate the revised amount before that charge where reasonably possible.

Cancellations by Mach2 Nutrition

We may suspend or cancel a subscription if the product is discontinued or unavailable, payment failures remain unresolved, there is a credible indication of fraud or unauthorised payment, or continued supply would breach a legal requirement. We will notify you and explain the reason where lawful and reasonably possible.

If we cannot fulfil an order you have paid for, we will refund the amount paid for the unfulfilled order, including its delivery charge. We will not substitute another product or keep the payment as store credit without your agreement.

Refunds and returns

For an order we agree to cancel before dispatch, or an erroneous charge after an effective subscription cancellation, we will initiate the refund within five business days after confirming the cancellation or error. Refunds are made to the original payment method wherever possible; if this is technically unavailable, we will agree a secure alternative with you. Your payment provider may require additional time to credit the refund.

The Return and Refund Policy applies separately to each delivery. Our 14-calendar-day change-of-mind return period starts after delivery and applies to eligible completely unopened product boxes containing all 30 unopened sachets. It does not limit the time during which you may cancel future subscription renewals.

Opening or using a product does not automatically disqualify a legitimate defect or safety claim. Cancellation, return or refund procedures do not limit any mandatory consumer right or remedy.

Policy changes and your rights

Nothing in this policy excludes or restricts rights under applicable consumer law. Where the law gives you greater protection or a different remedy, the law prevails.

Updates to this policy do not retrospectively reduce your accrued rights or change the cancellation terms of an existing subscription without any agreement or consent required by law. The product and payment terms accepted for your plan continue to apply, subject to valid changes described above.

Business days mean Monday to Friday, excluding Singapore public holidays.

Contact details

Mach2 Nutrition
Operated by De Cheng Food
Customer support customersupport@mach2nutrition.com
Business address 15 Woodlands Loop #01-14
Website mach2nutrition.com